Shipping & Delivery Policy

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Savita’s Jewels
www.savitasjewels.co.uk 

Last updated: 23rd November 2025

This Shipping Policy explains how and when your orders will be delivered.

1. Processing Times

Orders are usually processed within 1–3 working days.

During busy periods (such as holidays or sales), processing times may be slightly longer.

Custom or handmade pieces may require additional time; if so, this will be noted on the product page.

2. Shipping Methods & Costs

We offer a range of shipping options at checkout. Delivery services may include:

 - Royal Mail 1st Class / 2nd Class

 - Royal Mail Tracked 24 / 48

 - Royal Mail Special Delivery

 - International Tracked services (if applicable)

Shipping charges are calculated at checkout based on your location and selected service.

3. Delivery Times

Estimated delivery timelines are provided by the courier and are not guaranteed. Once your order has been dispatched, you will receive a confirmation email and tracking number (where applicable).

Typical UK delivery times:

 - Standard: 2–5 working days

 - Tracked: 1–3 working days

 - Special Delivery: Next working day (after dispatch)

 - International delivery times vary depending on destination and may be subject to customs delays.

4. Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs fees, duties, and taxes imposed by their country. These charges are not included in our prices or shipping costs.

5. Lost, Delayed, or Stolen Parcels

If your order has not arrived within the expected timeframe, please contact us so we can assist.

Courier investigations can take up to 10 working days for domestic parcels and longer for international shipments.

We are not responsible for:

 - Delays caused by postal or courier services

 - Incorrect shipping addresses entered by the customer

6. Delivery Address

Please ensure your address is correct at checkout. We cannot redirect parcels once they have been dispatched.

7. Contact Us

For shipping enquiries, contact:

Savita’s Jewels

Email: hello@savitasjewels.co.uk